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Skin Concern


Frequently Asked Questions

How long before you ship my order?

Generally, orders will be shipped within 1-3 business days. If there is an exception to this, we would notify you within 24 hours. Shipping can take 1-10 business days, depending on your location. We offer free shipping in Canada, as well as USA and International (minimum order requirement). We do offer expedited shipping, for an additional cost.

When will I start to see results?

Get ready to get compliments on your skin! It will make you feel so good about yourself and help you put your best food forward everywhere you go.

Consistency and realistic expectations! Most of our customers note they can start noticing a difference in their skin texture after the first time they use the serums, but after 1-2 weeks you should start visibly seeing an improvement. It takes 6-8 weeks of consistent use for optimal results. 

Are ELLA i SKiN organic skin products safe to use during pregnancy?

Many use our USDA organic certified products while pregnant but it is always best to consult with your doctor.

How do I perform a patch test?

It is important to do a patch test before using any topical product. To do this, rub a dime-sized amount on to the inside of your forearm. If you don’t experience any irritation or inflammation within 24 hours, it should be safe to use elsewhere.

*It is recommended to perform a patch test before using any new topical product.


Do the products expire?

The quicker you use the product, the fresher they are. We recommend you use your product(s) within 6-12 months of purchase to ensure optimal freshness. The products are still effective, they just may lose their fresh scent. We suggest keeping products in a cool, dry environment and away from direct sunlight. 

Where do I purchase ELLA i SKiN products?

ELLA i SKiN products are sold exclusively at and from authorized spa providers.

ELLA i SKiN does not offer skincare on retail activity: eBay, Amazon, Walmart, or any other online marketplace. We are not able to guarantee ELLA i SKiN product quality or authenticity of products purchased through noted online stores.

Shipping in Summer & Winter Months

Is it very important to us that you receive your orders with the highest standards. Natural products do not like extreme heat or cold.

It is advised to keep an eye on tracking so you can grab your package as it arrives. We have no control over the conditions during transit and delivery.

Do not leave products in car, which can get excessively hot which can lessen the integrity and shelf life of the product. Keep product away from direct sunlight for extended periods of time.

Sustainable Beauty

Is ELLA i SKiN cruelty free?

We love animals too! ELLA i SKiN products are not tested on animals and never will be. We are 100% cruelty free.

Are ELLA i SKiN products organic?

USDA Certification is a costly and complicated process but is worth it to provide you with peace of mind! Whenever possible, our products are organically or naturally sourced. We do not use toxic chemicals, phthalates, synthetic dyes or colours, parabens, Sodium Laureth Sulfate/Sodium Lauryl Sulfate or any other harmful ingredients.

Our Classic Collection consist of products that are 95%-100% organic.

Where are ELLA i SKiN ingredients sourced?

ELLA i SKiN is based out of Ontario, Canada. It is important to stay connected to our Canadian roots. We are committed to using ingredients that are sourced & manufactured around Canada.

Are ELLA i SKiN products vegan?

Yes, our skincare products are vegan except for a few products. For example, a few products contain collagen peptide or cera alba (bee’s wax). Bee’s wax is vegetarian.

Eco-Concious Promise

ELLA i SKIN does not use any skincare boxes in order to eliminate unnecessary single-use cardboard. Starch foam is used to protect your orders, which is biodegradable and completely decomposes in water, leaving zero waste. 

We use earth hugger eco-friendly shipping packaging made from sustainable materials. Green alternatives include eco-friendly bubble wrap and eco-friendly, recyclable crinkle paper. No harmful chemicals are used during production.

ELLA i SKIN packaging is made from PET plastic, which takes the least energy to recycle and the only 100% recyclable plastic. Some of our serums are in glass dropper bottles. Being earth friendly and using biodegradable recycled products is very important to us. We are still researching other ways to package in the future, such as vegetable plastic.

The ELLA i SKiN Lifestyle

What makes ELLA i SKiN unique?

Sensorial Holistic.

We are changing the way you experience your skincare journey. Evocative scents and dreamy textures for a ritualistic experience. Fresh cucumber, sweet cranberries and exotic dark chocolate… hello!

The importance of Sensorial skincare.


Love is the most powerful energy on the planet. ELLA i SKiN understands that love is the anchor that can unify people with diverse perceptions of beauty.


We want to inspire you to celebrate your unique beauty and style. We believe you are the most beautiful when you feel amazing about yourself and comfortable in your own skin – quirks and all! 

How does ELLA i SKiN differ from mainstream drugstore brands?

ELLA i SKiN provides the best of both worlds, with concentrations of pure, active nutrients combined with the powerful concentrations of medical-like ingredients to deliver a powerhouse of skincare products.

Research has shown that medical-grade ingredients should be used to optimize skincare benefits. These key ingredients have been heavily scrutinized to support effectiveness claims. Measures have been taken so products can penetrate the deeper level of our skin & not just sit on the surface. Medical-grade products are not generally offered in drug stores and are usually very costly. Unfortunately, they also often contain heavy perfumes and toxic fillers. 

Drug store brands can often keep their cost down by using synthetic fillers and harmful emollients. Take a peek at the labels of skincare products that you have purchased from drug stores. It might surprise… and scare you!

ELLA i SKiN does not use harmful fillers or fragrances in products. We only use the most effective ingredients that directly benefit skin, such as extracts, vitamins and stem cells. A little goes a long way so you can use less, which is great for your pocketbook!

Learn more about ELLA i SKiN.

Any tips for switching from conventional skincare products?

Everyone has favourite products and some they do not want to part with. That’s okay, do what you can. Start slow and read labels. Once you start noticing the amazing results & getting compliments on your skin from adding ELLA i SKiN to your skincare regime the choices will become easier. It will become clear to you when you see how your body & skin respond to clean ingredients.

What is the difference between your Collections?

Classic Collection is for the organic beauties out there who are serious about antiaging results without sacrificing health or environment. USDA Organic Certified products ensure products are 95-100% organic.

Oasis Collection is also naturally sourced. Organic ingredients have been blended with advanced treatment ingredients. Created for a more ritualistic approach to skincare that can target even the most advanced signs of aging skin. Treatments include glycolic acid masks, lactic acid peels and enzyme masks.

Skin Active Collection is a blend of natural, premium actives formulated to target specific skin concerns, such as ultra-sensitivity, acne, hyperpigmentation and premature aging.

Regardless of collection, ELLA i SKiN is proud to be free of preservatives, parabens, paraffins, synthetic colourants & perfumes.

Can I use both collections in tandem?

Of course! Although sold separately, both the Classic Collection and the Oasis Collection were created to work synergistically.

The Oasis Collection was created to complement your current skincare routine with regular professional at-home treatments.


Importance of Key Active Ingredients

Enjoy the most powerful active ingredient combinations for your skin type and concern:

  • Vitamin C + Ferulic Acid
  • Vitamin C + Vitamin E
  • Hyaluronic acid + Vitamin C

We use some of the best & most sought-after active ingredients in our formulations:

  • Ceramides
  • AHAs
  • BHAs
  • Squalene
  • Growth Factors
  • CoQ10
  • Green Tea Extract
  • Retinol
  • Licorice
  • Antioxidants
  • Peptides
  • Stem Cells
  • Kaolin Clay
Can I layer serums?

Absolutely! Depending on your skin’s needs, you can mix and match. 

As a rule of thumb, layer serums from lightest to heaviest consistency. 

Vitamin C serum should be first, followed by others (hyaluronic acid, peptides, other antioxidants, etc). Vitamin C is a highly water soluble molecule so you want your skin to be clear of products to ensure it penetrates deeply while the product is active.

Pro Tip: Make sure when applying serum to face, to take the product down your neck, chest and hands. You want your face to be healthy and youthful for years to come but don’t forget other spots too!

Antioxidant serums

Antioxidant serums are highly concentrated products that deliver powerful, active ingredients into deep layers of the skin to repair damage, discolouration, fine lines & wrinkles.

Did you know that a quality antioxidant serum can boost your SPF?  SPF is a must when it comes to antiaging but isn’t enough to completely protect skin from sun damage. New research is showing that infrared radiation can possibly be more damaging on skin tissue than UV rays. Experts suggest applying an organic antioxidant before applying SPF for the best defense against photo-aging effects of the sun.

Antioxidants are known as “free radical scavengers” and nature’s weapon against aging. Antioxidants neutralize free radicals to slow the appearance of aging and reduce the likelihood of skin cancer.

As a rule of thumb, antioxidant serums should be applied in the morning to give skin additional protection from UV rays and other environmental aggressors that cause skin damage.

Best antioxidants for skin:

  • Vitamin C
  • Astaxanthin
  • Coenzyme Q10
  • Resveratrol
  • Polyphenols (Green Tea, Chocolate, Fruits)
  • Flavanoids
  • Niacinamide
Are ELLA i SKiN products suitable for all skin types?

Yes, ELLA i SKiN products are suitable for all skin types, concerns, and tones. We have customers from all over the world enjoying our skincare, with different complexions & skin concerns. However, we understand that not all skin is created equal and your skin needs can change with age, weather elements and environment. We offer products to target numerous complexion concerns, such as wrinkles, rosacea, dry skin, dark pigmentation, acne and more.

What is the difference between dry Skin and dehydrated Skin?

Dry skin is a skin type. Dehydrated skin is a skin condition.

Dry skin is a lack of oils and is a permanent skin type you are born with. There are five skin types: normal, oily, dry, combination and sensitive.

Dry skin absorbs moisturizers fairly quickly. Skin generally feels dry and appears flaky, irritated and sometimes leathery. Skin can also tend to be dry on scalp and hands.

Avoid foaming cleansers and other products that might strip skin’s natural oils.

Best ingredients for dry skin: Shea butter, plant butters, Jojoba oil, hyaluronic acid

Check out products that cater to both dry and dehydrated skin here.

Dehydrated skin is a lack of water. Skin is experiencing moisture loss due to the lack of water in the top layer of skin, the stratum corneum. Generally, this is a temporary condition due to factors like the environment, season changes and diet.  Skin appears flat and lifeless, feels tight and itchy. Dehydrated skin can often experience breakouts.

Making healthy lifestyle choices, wearing sun protection and using appropriate skincare products can reduce skin dehydration.

Best ingredients for dehydrated skin: Hyaluronic acid, Glycerin, Aloe, Lactic Acid

Might we suggest:

HA Quench Hyaluronic Acid Serum

Canadian Maple Ageless Cream

Miracle Plumper Peptide Serum

If my skin is oily why is it dehydrated?

Oily or acne-prone skin can sometimes suffer from dehydration due to washing face too often and/or using harsh acne products which tend to irritate and strip skin of moisture.

Dehydrated & Oily skin Connection

When skin becomes dehydrated it creates more sebum which can lead to acne breakouts. By applying more drying skincare products your skin becomes more dehydrated and the cycle continues.

Using the correct products is essential for dehydrated skin to drastically change skin so it is less oily. Using superior, gentle products can nourish and rebalance skin. It’s important to keep skin balanced to keep blemishes at bay.

My skin is very sensitive. What products should I use?

ELLA i SKiN created skincare products with sensitive skin in mind. However, it is important to get to know your skin and understand what triggers the sensitivity. The more familiar you become with your skin’s reaction to different ingredients, the better you will be at selecting skincare products that work.

ELLA i SKiN has listed all ingredients on each product label so you know what ingredients are being used.

Specifically for sensitive skin:

DAILY FIX is infused with powerful blend of sea-buckthorn and sunflower to help reduce redness and calm skin.

Shop all Products with sensitive skin in mind.

** Always check with your dermatologist before using any new ingredients on your skin.

Benefits of Anti-aging Cleansers

Regular cleansing is paramount to radiant, glowing skin. The type of cleanser you use is also extremely important. A cleanser should gently clean skin of debris and buildup without stripping skin of its natural oils while hydrating and nourishing skin. They should also help your other skincare products work more effectively.

Still have questions?

Please feel free to email us at or click the button below and contact us online.

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