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Frequently Asked Questions

How long before you ship my order?

We pride ourselves on the quick handling of your orders, and generally orders will be shipped with tracking details within 1-3 business days.

There are some exceptions depending on volume, when shipping can take 1-10 business days, depending on your location. We offer free shipping in Canada, as well as USA and International (minimum order requirement). We do offer expedited shipping, for an additional cost.

When will I start to see results?

One of the things we hear the most from our customers is the compliments they constantly get on their skin. 

Consistency and realistic expectations. Most of our customers note they can start noticing a difference in their skin texture after the first time they use the serums, but after 1-2 weeks you should start visibly seeing an improvement. It takes 6-8 weeks of consistent use for optimal results. 

Are EI SKIN organic skin products safe to use during pregnancy?

Many use our organic products while pregnant but it is always best to consult with your doctor.

How do I perform a patch test?

Although using natural skincare products can lower the chance of having a reaction, allergies and reactions may still occur depending on the individual.

It is strongly recommended to do a patch test before using any topical product or peel solution prior to full application. To do this, rub a dime-sized amount on to the inside of your forearm or just behind ear. If you do not experience any irritation or inflammation in 1-3 days, you can safely proceed with your treatment.

*It is recommended to perform a patch test before using any new topical product.

Do the products expire?

The quicker you use the product, the fresher they are. We recommend you use your product(s) within 6-12 months of purchase to ensure optimal freshness. The products are still effective, they just may lose their fresh scent. We suggest keeping products in a cool, dry environment and away from direct sunlight. 

Where do I purchase EI SKIN products?

EI SKIN products are sold exclusively at www.ellaiskin.com and from authorized spa providers.

We do not offer skincare on retail activity: eBay, Amazon, Walmart, or any other online marketplace. We are not able to guarantee EI SKIN product quality or authenticity of products purchased through noted online stores.

Shipping in Summer & Winter Months

Is it very important to us that you receive your orders with the highest standards. Natural products do not like extreme heat or cold. It is advised to keep an eye on tracking so you can grab your package as it arrives. We have no control over the conditions during transit and delivery.

Do not leave products in car, which can get excessively hot, which can lessen the integrity and shelf life of the product. Keep product away from direct sunlight for extended periods of time.

Sustainable Beauty


Is EI SKIN cruelty free?

We love animals too! EI SKIN products are not tested on animals and never will be. We are 100% cruelty free.

Are EI SKIN products organic?

Sourcing pure, organic ingredients are a costly and complicated process but is worth it to provide you with peace of mind! Whenever possible, our products are organically or naturally sourced. We do not use toxic chemicals, phthalates, synthetic dyes or colours, parabens, Sodium Laureth Sulfate/Sodium Lauryl Sulfate or any other harmful ingredients.

Our Organic Collection consist of products that are 95%-100% organic. Other collections are all natural, combination of natural and organic.

Where are EI SKIN ingredients sourced?

EI SKIN is based out of Ontario, Canada. It is important to stay connected to our Canadian roots. We are committed to using wildcrafted ingredients that are ethically sourced & manufactured around Canada. 

Are EI SKIN products Vegan?

Yes, our skincare products are vegan except for a few moisturizing products that contain cera alba (bee’s wax). Bee’s wax is vegetarian.

Eco-Concious Promise

EI SKIN does not use any outer skincare boxes in order to eliminate a large amount of unnecessary single-use cardboard. Starch foam is used to protect your orders, which is biodegradable that completely decomposes in water, leaving zero waste. 

We use earth hugger eco-friendly shipping packaging and green alternatives made from sustainable materials:

  • Eco-friendly bubble wrap.
  • EarthChoice paper made from 100% virgin wood fibres that are sustainably managed in North American forests.
  • Eco-friendly, recyclable crinkle paper
  • No harmful chemicals are used during production.
  • Responsible formulas contain all natural ingredients ethically sourced.
  • EI SKIN packaging is made from recycled glass, when possible.
  • Other packaging is PET plastic, which takes the least energy to recycle and the only 100% recyclable plastic. 

We have started with the small things and working towards bigger ones, like vegetarian packaging and reducing other single-use materials.

The EI SKIN Lifestyle


What makes EI SKIN unique?
1. Sensorial Holistic.

We are changing the way you experience your skincare journey. Evocative scents and dreamy textures for a ritualistic experience. 

The importance of Sensorial skincare.

2. Advanced Green Delivery Systems

Skincare actives are gently delivered deep into the dermal layer for optimal efficacy. Learn More.

3. Love + Empowerment

Love is the most powerful energy on the planet. EI SKIN understands that love is the anchor that can unify people with diverse perceptions of beauty.

We want to inspire you to celebrate your unique beauty and style. We believe you are the most beautiful when you feel amazing about yourself and comfortable in your own skin – quirks and all! 

How does EI SKIN differ from mainstream drugstore brands?

Our goal is to provide the best of both worlds: concentrations of pure, active nutrients combined with the powerful concentrations of pharmaceutical ingredients to deliver a powerhouse of skincare products.

Our ingredients have been heavily scrutinized to support effectiveness claims and measures have been taken so products can penetrate the deeper level of our skin & not just sit on the surface.

Drug store brands can often keep their cost down by using toxic fillers and harmful emollients. Take a peek at the labels of skincare products that you have purchased from drug stores. It might surprise… and scare you!

Learn more about ELLA i SKiN.

Any tips for switching from conventional skincare products?

Everyone has favourite products and some they do not want to part with. That’s okay, do what you can. Start slow and read labels. Once you start noticing how your body and skin respond to clean ingredients the choice will become easier. 

What is the difference between your Collections?

Organic Collection is for the organic beauties out there who are serious about antiaging results without sacrificing health or environment. USDA Organic ingredients ensure products are 95-100% organic.

Oasis Collection is also naturally sourced. Organic ingredients have been blended with advanced treatment ingredients. Created for a more ritualistic approach to skincare that can target even the most advanced signs of aging skin. Treatments include glycolic acid masks, lactic acid peels and enzyme masks.

Skin Active Collection is a blend of natural, premium actives formulated to target specific skin concerns, such as ultra-sensitivity, acne, hyperpigmentation and premature aging.

Regardless of collection, EI SKIN is proud to be free of preservatives, parabens, paraffins, synthetic colourants & perfumes.

Can I use all collections at the same time?

Of course! Although sold separately, the Organic Collection and the other collections were created to work synergistically.

Still have questions?

Please feel free to email us at ellai@elliaskin.com or click the button below and contact us online.

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ei SKiN CANADA

ELLA i SKiN INC. All rights reserved. 

Advanced Natural Skincare made in Canada.