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Frequently Asked Questions

Is ELLA i SKiN cruelty free?

We love animals too! ELLA i SKiN products are not tested on animals and never will be. We are 100% cruelty free.

Are ELLA i SKiN products organic?

USDA Certification is a costly and complicated process but is worth it to provide you with peace of mind! Whenever possible, our products are organically or naturally sourced. We do not use toxic chemicals, phthalates, synthetic dyes or colours, parabens, Sodium Laureth Sulfate/Sodium Lauryl Sulfate or any other harmful ingredients.

Where are ELLA i SKiN ingredients sourced?

We are based out of Ontario, Canada. It is important to stay connected to our Canadian roots. We are committed to using ingredients that are sourced & manufactured around Canada.

Are ELLA i SKiN products vegan?

Yes, our skincare products are vegan except for a few products that contain collagen peptide or cera alba (bee’s wax). Bee’s wax is vegetarian.

Is packaging recyclable?

ELLA i SKIN packaging is made from PET plastic, which takes the least energy to recycle. PET plastic is the only 100% recyclable plastic. Being earth friendly and using biodegradable recycled products is very important to us. We are still researching other ways to package in the future, such as vegetable plastic.

We use earth hugger eco-friendly shipping packaging made from sustainable materials.


How long before you ship my order?

Generally, orders will be shipped within 1-3 business days. If there is an exception to this, we would notify you within 24 hours. Shipping can take 1-10 business days, depending on your location. We offer free shipping in Canada, as well as USA and International (minimum order requirement). We do offer expedited shipping, for an additional cost.

Do the products expire?

The quicker you use the product, the fresher they are. We recommend you use your product(s) within 6-12 months of purchase to ensure optimal freshness. The products are still effective, they just may lose their fresh scent. We suggest keeping products in a cool, dry environment and away from direct sunlight. 

What makes ELLA i SKiN unique?


Love is the most powerful energy on the planet. ELLA i SKiN understands that love is the anchor that can unify people with diverse perceptions of beauty.

Your empowerment is the heart of our business. We want to inspire you to celebrate your unique beauty and style. We believe you are the most beautiful when you feel amazing about yourself and comfortable in your own skin – quirks and all! This means accepting your uniqueness and embracing your natural beauty, not disguising it.

ELLA i SKiN is here to help you achieve your most beautiful, healthy skin so you can feel and be your most confident. Once you feel your absolute best there are no limits to what you can achieve!

We are sure you will fall in love with our products too! Our heart and soul has gone into researching, designing and manufacturing our skincare products. We hope our high-quality products will add a little bit of love and radiance to your skincare regime to make you feel amazing about yourself!

How does ELLA i SKiN differ from mainstream drug store brands?

ELLA i SKiN was developed to find the sweet spot between organic beauty and effectiveness of medical grade skincare. ELLA i SKiN provides the best of both worlds, with concentrations of pure, active nutrients combined with the powerful concentrations of medical-like ingredients to deliver a powerhouse of skincare products.

Research has shown that medical-like ingredients should be used to optimize skincare benefits. These key ingredients have been heavily scrutinized to support effectiveness claims. Measures have been taken so products can penetrate the deeper level of our skin & not just sit on the surface. Medical-like products are not generally offered in drug stores. and are usually very costly. Unfortunately, they also often contain heavy perfumes and toxic fillers. 

Drug store brands can often keep their cost down by using synthetic fillers and harmful emollients. Take a peek at the labels of skincare products that you have purchased from drug stores. It might surprise… and scare you!

ELLA i SKiN does not use harmful fillers or fragrances in products. We only use the most effective ingredients that directly benefit skin, such as extracts, vitamins and stem cells. A little goes a long way so you can use less, which is great for your pocketbook!

Any tips for switching from conventional skincare products?

Everyone has favourite products and some they do not want to part with. That’s okay, do what you can. Start slow and read labels. Once you start noticing the amazing results & getting compliments on your skin from adding ELLA i SKiN to your skincare regime the choices will become easier. It will become clear to you when you see how your body & skin respond to clean ingredients.

Are ELLA i SKiN products suitable for all skin types?

Yes, ELLA i SKiN products are suitable for all skin types, concerns, and tones. We have customers from all over the world enjoying our skincare, with different complexions & skin concerns. However, we understand that not all skin is created equal and our skin needs can change with age, weather elements and environment. We offer products to target numerous complexion concerns, such as wrinkles, rosacea, dry skin, dark pigmentation, acne and more.

How can I choose the best products for me and my skin?

We specialize in serums to target many complexion concerns. Please feel free to take our skincare quiz to see what serums might work best for you.

We are here to assist you with any questions that you have! If you are still having difficulty deciding between products please email us at [email protected] and we would be happy to help you.

When will I start to see results?

Get ready to get compliments on your skin! It will blow your mind and make you feel so good about yourself.

Consistency and realistic expectations! Most of our customers note they can start noticing a difference in their skin texture after the first time they use the serums, but after 1-2 weeks you should start visibly seeing an improvement. It takes 6-8 weeks of consistent use for optimal results. 

Are ELLA i SKiN products suitable for sensitive skin types?

ELLA i SKiN created skincare products with sensitive skin in mind. However, it is important to get to know your skin and understand what triggers the sensitivity. The more familiar you become with your skin’s reaction to different ingredients, the better you will be at selecting skincare products that work.

ELLA i SKiN has listed all ingredients on each product label so you know what ingredients are being used.

Specific to sensitive skin:

DAILY FIX is infused with powerful blend of sea-buckthorn and sunflower to help reduce redness and calm skin.

** Always check with your dermatologist before using any new ingredients on your skin.

What is the difference between Dry Skin and Dehydrated Skin?

Dry skin is a skin type. Dehydrated skin is a skin condition.

Dry skin is a lack of oils and is a permanent skin type you are born with. There are five skin types: normal, oily, dry, combination and sensitive.

Dry skin absorbs moisturizers fairly quickly. Skin generally feels dry and appears flaky, irritated and sometimes leathery. Skin can also tend to be dry on scalp and hands.

Avoid foaming cleansers and other products that might strip skin’s natural oils.

Best ingredients for dry skin: Shea butter, plant butters, Jojoba oil, hyaluronic acid

Might we suggest:

Beauty Sleep Night Repair Moisturizer

Daily Fix Sea-buckthorn Serum

A-Elixir Antioxidant Serum

Choco Luv Detoxifying Dark Chocolate Mousse Mask


Dehydrated skin is a lack of water. Skin is experiencing moisture loss due to the lack of water in the top layer of skin, the stratum corneum. Generally, this is a temporary condition due to factors like the environment, season changes and diet.  Skin appears flat and lifeless, feels tight and itchy. Dehydrated skin can often experience breakouts.

Making healthy lifestyle choices, wearing sun protection and using appropriate skincare products can reduce skin dehydration.

Best ingredients for dehydrated skin: Hyaluronic acid, Glycerin, Aloe, Lactic Acid

Might we suggest:

HA Quench Hyaluronic Acid Serum

Canadian Maple Ageless Cream

Miracle Plumper Peptide Serum

If my skin is oily why is dehydrated?

Oily or acne-prone skin can sometimes suffer from dehydration due to washing face too often and/or using harsh acne products which tend to irritate and strip skin of moisture.

Dehydrated & Oily skin Connection

When skin becomes dehydrated it creates more sebum which leads to acne breakouts. By applying more drying skincare products your skin becomes more dehydrated and the cycle continues.

Using the correct products is essential for dehydrated skin to drastically change skin so it is less oily. Use high quality, gentle products can nourish and rebalance skin. It’s important to keep skin balanced to keep blemishes at bay.

Are ELLA i SKiN’s organic skin products safe to use during pregnancy?

Many use our USDA organic certified products while pregnant but it is always best to consult with your doctor.

How do I perform a patch test?

It is important to do a patch test before using any topical product. To do this, rub a dime-sized amount on to the inside of your forearm. If you don’t experience any irritation or inflammation within 24 hours, it should be safe to use elsewhere.

*It is recommended to perform a patch test before using any new topical product.


Still have questions?

Please feel free to email us at [email protected] or click the button below and contact us online.

Organic Skincare Company in Ontario Canada

Free Shipping on all orders in Canada. Free shipping on USA orders over $100. Free Shipping on International orders over $200. All prices are in Canadian dollars (CAD).

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