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Frequently Asked Questions

Popular Questions

  • Do you test on animals?

    We love animals too! ELLA i SKiN products are not tested on animals and never will be. We are 100% cruelty free.
  • Are ELLA i SKiN products organic?

    USDA Certification is a costly and complicated process but is worth it to provide you with peace of mind! Whenever possible, our products are organically sourced. We do not use toxic chemicals, phthalates, synthetic dyes, parabens, Sodium Laureth Sulfate/Sodium Lauryl Sulfate or any other harmful ingredients.
  • Where are ELLA i SKiN ingredients sourced?

    We are based out of Ontario, Canada. It is important to stay connected to our Canadian roots. We are committed to using ingredients that are sourced & manufactured around Canada.
  • How Long before you ship my Order?

    Generally, orders will be shipped within 1-3 business days. If there is an exception to this, we would notify you within 24 hours. Shipping can take 1-10 business days, depending on your location. We offer free shipping in North America. We do offer expedited shipping, for an additional cost.
  • Is your packaging recyclable?

    ELLA i SKIN packaging is made from PET plastic, which takes the least energy to recycle. PET plastic is the only 100% recyclable plastic. Being earth friendly and using biodegradable recycled products is very important to us. We are still researching other ways to package in the future, such as vegetable plastic.
  • Do the products expire?

    The quicker you use the product, the fresher they are. We recommend you use your product(s) within 6-12 months of purchase to ensure optimal freshness. The products are still effective, they just may lose their fresh scent. We suggest keeping products in a cool, dry environment and away from direct sunlight.
  • What makes ELLA i SKiN unique?


    Love is the most powerful energy on the planet. ELLA i SKiN understands that love is the anchor that can unify people with diverse perceptions of beauty.

    Your empowerment is the heart of our business. We want to inspire you to celebrate your unique beauty and style. We believe you are the most beautiful when you feel amazing about yourself and comfortable in your own skin – quirks and all! This means accepting your uniqueness and embracing your natural beauty, not disguising it.

    We are sure you will fall in love with our products too! Our heart and soul has gone into researching, designing and manufacturing our skincare products. We hope our high-quality products will add a little bit of love and radiance to your skincare regime to make you feel amazing about yourself!

  • How does ELLA i SKiN skincare differ from mainstream drug store brands?

    ELLA i SKiN was developed to find the sweet spot between organic beauty and effectiveness of medical grade skincare. ELLA i SkiN provides the best of both worlds, with concentrations of pure, active nutrients combined with the highest concentrations of medical-like ingredients to deliver a powerhouse of skincare products.
    Research has shown that medical-like ingredients should be used to optimize skincare benefits. These key ingredients have been heavily scrutinized to support effectiveness claims. Measures have been taken so products can penetrate the deeper level of our skin & not just sit on the surface. Medical-like products are not generally offered in make-up or drug stores. Medical-like products are usually very costly. Unfortunately, they often contain heavy perfumes and toxic fillers.

    Drug store brands can often keep their cost down by using synthetic fillers and harmful emollients. Take a peek at the labels of skincare products that you have purchased from drug stores. It might surprise… and scare you!

    ELLA i SKiN does not use harmful fillers or fragrances in products. We only use the most effective ingredients that directly benefit skin, such as extracts, vitamins and stem cells. A little goes a long way so you can use less, which is great for your pocketbook!

  • Any tips for switching from conventional skincare products?

    Everyone has favourite products and some they do not want to part with. That’s okay, do what you can. Start slow and read labels. Once you start noticing the amazing results & getting compliments on your skin from adding ELLA i SKiN to your skincare regime the choices will become easier. It will become clear to you when you see how your body & skin respond to clean ingredients.

  • Are ELLA i SKiN products suitable for all skin types?

    Yes, ELLA i SKiN products are suitable for all skin types, concerns, and tones. We have customers from all over the world enjoying our skincare, with different complexions & skin concerns. However, we understand that not all skin is created equal and our skin needs can change with age, weather elements and environment. We offer products to target numerous skin concerns, such as wrinkles, rosacea, dry skin, hyperpigmentation, acne and more.

  • How can I choose the best product for me and my skin?

    We specialize in serums to target many skincare concerns. Please feel free to take our skincare quiz to see what serums might work best for you.

    We are here to assist you with any questions that you have! If you are still having difficulty deciding between products please email us at and we would be happy to help you.

  • When will I start to see results?

    Get ready to get compliments on your skin! It will blow your mind and make you feel so good about yourself. Most of our customers note they can start noticing a difference in their skin texture after the first time they use the serums, but after 1-2 weeks you should start visibly seeing an improvement. Optimal results of moisturizers are after 30 days of use.

Still have questions?

Please feel free to email us at or click the button below and contact us online.

Organic Skincare Company in Ontario Canada

Free Shipping on all orders in Canada. Free shipping on USA orders over $100. Free Shipping on International orders over $200. All prices are in Canadian dollars (CAD).

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