Frequently Asked Questions
We pride ourselves on the quick handling of your orders, and generally orders will be shipped with tracking details within 1-3 business days.
There are some exceptions depending on volume, when shipping can take 1-10 business days, depending on your location. We offer free shipping in Canada, as well as USA and International (minimum order requirement). We do offer expedited shipping, for an additional cost.
One of the things we hear the most from our customers is the compliments they constantly get on their skin.
Consistency and realistic expectations. Most of our customers note they can start noticing a difference in their skin texture after the first time they use the serums, but after 1-2 weeks you should start visibly seeing an improvement. It takes 6-8 weeks of consistent use for optimal results.
Many use our organic products while pregnant but it is always best to consult with your doctor.
Although using natural skincare products can lower the chance of having a reaction, allergies and reactions may still occur depending on the individual.
It is strongly recommended to do a patch test before using any topical product or peel solution prior to full application. To do this, rub a dime-sized amount on to the inside of your forearm or just behind ear. If you do not experience any irritation or inflammation in 1-3 days, you can safely proceed with your treatment.
*It is recommended to perform a patch test before using any new topical product.
The quicker you use the product, the fresher they are. We recommend you use your product(s) within 6-12 months of purchase to ensure optimal freshness. The products are still effective, they just may lose their fresh scent. We suggest keeping products in a cool, dry environment and away from direct sunlight.
EI SKIN products are sold exclusively at www.ellaiskin.com and from authorized spa providers.
We do not offer skincare on retail activity: eBay, Amazon, Walmart, or any other online marketplace. We are not able to guarantee EI SKIN product quality or authenticity of products purchased through noted online stores.
Is it very important to us that you receive your orders with the highest standards. Natural products do not like extreme heat or cold. It is advised to keep an eye on tracking so you can grab your package as it arrives. We have no control over the conditions during transit and delivery.
Do not leave products in car, which can get excessively hot, which can lessen the integrity and shelf life of the product. Keep product away from direct sunlight for extended periods of time.
We love animals too! EI SKIN products are not tested on animals and never will be. We are 100% cruelty free.
Sourcing pure, organic ingredients are a costly and complicated process but is worth it to provide you with peace of mind! Whenever possible, our products are organically or naturally sourced. We do not use toxic chemicals, phthalates, synthetic dyes or colours, parabens, Sodium Laureth Sulfate/Sodium Lauryl Sulfate or any other harmful ingredients.
Our Organic Collection consist of products that are 95%-100% organic. Other collections are all natural, combination of natural and organic.
Our products are not artificially fragranced. Scents include floral water and fruit juice, European blueberry, bergamot, crushed fruit pulp, exotic butters. Everything has its own distinct aroma and it’s oh, so good.
EI SKIN is based out of Ontario, Canada. It is important to stay connected to our Canadian roots. We are committed to using wildcrafted ingredients that are ethically sourced & manufactured around Canada.
Yes, our skincare products are vegan except for a few moisturizing products that contain cera alba (bee’s wax). Bee’s wax is vegetarian.
EI SKIN does not use any outer skincare boxes in order to eliminate a large amount of unnecessary single-use cardboard.
It is not only important to us to protect skin but also the environment and lower our carbon footprint.
We do not use skincare boxes but don’t worry! Your orders are protected with sustainable materials. We use starch foam, which is biodegradable and completely decomposes in water, leaving zero waste.
We use other earth hugger eco-friendly shipping packaging and green alternatives made from sustainable materials:
- Tissue paper made with 100% recyclable content, biodegradable and 20% post-consumer waste.
- Sustainable, Algae-derived printing ink.
- Eco-friendly bubble wrap.
- EarthChoice paper made from 100% virgin wood fibres that are sustainably managed in North American forests.
- Eco-friendly, recyclable crinkle paper
- No harmful chemicals are used during production.
- Responsible formulas contain all natural ingredients ethically sourced.
- EI SKIN packaging is made from recycled glass, when possible.
- Other packaging is PET plastic, which takes the least energy to recycle and the only 100% recyclable plastic.
We have started with the small things and working towards bigger ones, like vegetarian packaging and reducing other single-use materials.
The EI SKIN Lifestyle
1. Sensorial Holistic.
We are changing the way you experience your skincare journey. Evocative scents and dreamy textures for a ritualistic experience.
2. Advanced Green Delivery Systems
Skincare actives are gently delivered deep into the dermal layer for optimal efficacy. Learn More.
3. Love + Empowerment
Love is the most powerful energy on the planet. EI SKIN understands that love is the anchor that can unify people with diverse perceptions of beauty.
We want to inspire you to celebrate your unique beauty and style. We believe you are the most beautiful when you feel amazing about yourself and comfortable in your own skin – quirks and all!
Our goal is to provide the best of both worlds: concentrations of pure, active nutrients combined with the powerful concentrations of pharmaceutical ingredients to deliver a powerhouse of skincare products.
Our ingredients have been heavily scrutinized to support effectiveness claims and measures have been taken so products can penetrate the deeper level of our skin & not just sit on the surface.
Drug store brands can often keep their cost down by using toxic fillers and harmful emollients. Take a peek at the labels of skincare products that you have purchased from drug stores. It might surprise… and scare you!
Everyone has favourite products and some they do not want to part with. That’s okay, do what you can. Start slow and read labels. Once you start noticing how your body and skin respond to clean ingredients the choice will become easier.
Organic Collection is for the organic beauties out there who are serious about antiaging results without sacrificing health or environment. USDA Organic ingredients ensure products are 95-100% organic.
Oasis Collection is also naturally sourced. Organic ingredients have been blended with advanced treatment ingredients. Created for a more ritualistic approach to skincare that can target even the most advanced signs of aging skin. Treatments include glycolic acid masks, lactic acid peels and enzyme masks.
Skin Active Collection is a blend of natural, premium actives formulated to target specific skin concerns, such as ultra-sensitivity, acne, hyperpigmentation and premature aging.
Regardless of collection, EI SKIN is proud to be free of preservatives, parabens, paraffins, synthetic colourants & perfumes.
Of course! Although sold separately, the Organic Collection and the other collections were created to work synergistically.
We believe in the importance of pH-appropriate formulations for optimal skin health, so your complexion is functioning at its best for your skin’s overall health.
The pH is the scale that measures the acid-alkaline ratio (0-14) in substances, in this case skincare products, which is directly related to its functionality and how it relates to your skin’s overall health.
The pH of Skincare Products
The pH of your skincare matters and actually, quite a lot. Without the right pH, a skincare product might not actually not work properly and even damage your skin.