Generally, orders will be shipped within 1-3 business days. If there is an exception to this, we would notify you within 24 hours. Shipping can take 1-10 business days, depending on your location. We offer free shipping in Canada, as well as USA and International (minimum order requirement). We do offer expedited shipping, for an additional cost.
Get ready to get compliments on your skin! It will make you feel so good about yourself and help you put your best food forward everywhere you go.
Consistency and realistic expectations! Most of our customers note they can start noticing a difference in their skin texture after the first time they use the serums, but after 1-2 weeks you should start visibly seeing an improvement. It takes 6-8 weeks of consistent use for optimal results.
Many use our USDA organic certified products while pregnant but it is always best to consult with your doctor.
It is important to do a patch test before using any topical product. To do this, rub a dime-sized amount on to the inside of your forearm. If you don’t experience any irritation or inflammation within 24 hours, it should be safe to use elsewhere.
*It is recommended to perform a patch test before using any new topical product.
The quicker you use the product, the fresher they are. We recommend you use your product(s) within 6-12 months of purchase to ensure optimal freshness. The products are still effective, they just may lose their fresh scent. We suggest keeping products in a cool, dry environment and away from direct sunlight.
ELLA i SKiN products are sold exclusively at www.ellaiskin.com and from authorized spa providers.
ELLA i SKiN does not offer skincare on retail activity: eBay, Amazon, Walmart, or any other online marketplace. We are not able to guarantee ELLA i SKiN product quality or authenticity of products purchased through noted online stores.
Is it very important to us that you receive your orders with the highest standards. Natural products do not like extreme heat or cold.
It is advised to keep an eye on tracking so you can grab your package as it arrives. We have no control over the conditions during transit and delivery.
Do not leave products in car, which can get excessively hot which can lessen the integrity and shelf life of the product. Keep product away from direct sunlight for extended periods of time.
We love animals too! ELLA i SKiN products are not tested on animals and never will be. We are 100% cruelty free.
USDA Certification is a costly and complicated process but is worth it to provide you with peace of mind! Whenever possible, our products are organically or naturally sourced. We do not use toxic chemicals, phthalates, synthetic dyes or colours, parabens, Sodium Laureth Sulfate/Sodium Lauryl Sulfate or any other harmful ingredients.
Our Classic Collection consist of products that are 95%-100% organic.
ELLA i SKiN is based out of Ontario, Canada. It is important to stay connected to our Canadian roots. We are committed to using ingredients that are sourced & manufactured around Canada.
Yes, our skincare products are vegan except for a few products. For example, a few products contain collagen peptide or cera alba (bee’s wax). Bee’s wax is vegetarian.
ELLA i SKIN packaging is made from PET plastic, which takes the least energy to recycle. PET plastic is the only 100% recyclable plastic. Being earth friendly and using biodegradable recycled products is very important to us. We are still researching other ways to package in the future, such as vegetable plastic.
We use earth hugger eco-friendly shipping packaging made from sustainable materials. Green alternatives include eco-friendly bubble wrap and eco-friendly, recyclable crinkle paper. No harmful chemicals are used during production.
Starch foam in used to protect your orders, which is biodegradable that decomposes in water, leaving no waste.
We are changing the way you experience your skincare journey. Evocative scents and dreamy textures for a ritualistic experience. Fresh cucumber, sweet cranberries and exotic dark chocolate… hello!
Love is the most powerful energy on the planet. ELLA i SKiN understands that love is the anchor that can unify people with diverse perceptions of beauty.
We want to inspire you to celebrate your unique beauty and style. We believe you are the most beautiful when you feel amazing about yourself and comfortable in your own skin – quirks and all!
ELLA i SKiN provides the best of both worlds, with concentrations of pure, active nutrients combined with the powerful concentrations of medical-like ingredients to deliver a powerhouse of skincare products.
Research has shown that medical-grade ingredients should be used to optimize skincare benefits. These key ingredients have been heavily scrutinized to support effectiveness claims. Measures have been taken so products can penetrate the deeper level of our skin & not just sit on the surface. Medical-grade products are not generally offered in drug stores and are usually very costly. Unfortunately, they also often contain heavy perfumes and toxic fillers.
Drug store brands can often keep their cost down by using synthetic fillers and harmful emollients. Take a peek at the labels of skincare products that you have purchased from drug stores. It might surprise… and scare you!
ELLA i SKiN does not use harmful fillers or fragrances in products. We only use the most effective ingredients that directly benefit skin, such as extracts, vitamins and stem cells. A little goes a long way so you can use less, which is great for your pocketbook!
Everyone has favourite products and some they do not want to part with. That’s okay, do what you can. Start slow and read labels. Once you start noticing the amazing results & getting compliments on your skin from adding ELLA i SKiN to your skincare regime the choices will become easier. It will become clear to you when you see how your body & skin respond to clean ingredients.
Classic Collection is for the organic beauties out there who are serious about antiaging results without sacrificing health or environment. USDA Organic Certified products ensure products are 95-100% organic.
Oasis Collection is also naturally sourced. Organic ingredients have been blended with advanced treatment ingredients. Created for a more ritualistic approach to skincare that can target even the most advanced signs of aging skin. Treatments include glycolic acid masks, lactic acid peels and enzyme masks.
Skin Active Collection is a blend of natural, premium actives formulated to target specific skin concerns, such as ultra-sensitivity, acne, hyperpigmentation and premature aging.
Regardless of collection, ELLA i SKiN is proud to be free of preservatives, parabens, paraffins, synthetic colourants & perfumes.
Of course! Although sold separately, both the Classic Collection and the Oasis Collection were created to work synergistically.
The Oasis Collection was created to complement your current skincare routine with regular professional at-home treatments.
Absolutely! Depending on your skin’s needs, you can mix and match.
As a rule of thumb, layer serums from lightest to heaviest consistency.
Vitamin C serum should be first, followed by others (hyaluronic acid, peptides, other antioxidants, etc). Vitamin C is a highly water soluble molecule so you want your skin to be clear of products to ensure it penetrates deeply while the product is active.
Pro Tip: Make sure when applying serum to face, to take the product down your neck, chest and hands. You want your face to be healthy and youthful for years to come but don’t forget other spots too!
Antioxidant serums are highly concentrated products that deliver powerful, active ingredients into deep layers of the skin to repair damage, discolouration, fine lines & wrinkles.
Did you know that a quality antioxidant serum can boost your SPF? SPF is a must when it comes to antiaging but isn’t enough to completely protect skin from sun damage. New research is showing that infrared radiation can possibly be more damaging on skin tissue than UV rays. Experts suggest applying an organic antioxidant before applying SPF for the best defense against photo-aging effects of the sun.
Antioxidants are known as “free radical scavengers” and nature’s weapon against aging. Antioxidants neutralize free radicals to slow the appearance of aging and reduce the likelihood of skin cancer.
As a rule of thumb, antioxidant serums should be applied in the morning to give skin additional protection from UV rays and other environmental aggressors that cause skin damage.
Best antioxidants for skin:
Yes, ELLA i SKiN products are suitable for all skin types, concerns, and tones. We have customers from all over the world enjoying our skincare, with different complexions & skin concerns. However, we understand that not all skin is created equal and your skin needs can change with age, weather elements and environment. We offer products to target numerous complexion concerns, such as wrinkles, rosacea, dry skin, dark pigmentation, acne and more.
Dry skin is a skin type. Dehydrated skin is a skin condition.
Dry skin is a lack of oils and is a permanent skin type you are born with. There are five skin types: normal, oily, dry, combination and sensitive.
Dry skin absorbs moisturizers fairly quickly. Skin generally feels dry and appears flaky, irritated and sometimes leathery. Skin can also tend to be dry on scalp and hands.
Avoid foaming cleansers and other products that might strip skin’s natural oils.
Best ingredients for dry skin: Shea butter, plant butters, Jojoba oil, hyaluronic acid
Check out products that cater to both dry and dehydrated skin here.
Dehydrated skin is a lack of water. Skin is experiencing moisture loss due to the lack of water in the top layer of skin, the stratum corneum. Generally, this is a temporary condition due to factors like the environment, season changes and diet. Skin appears flat and lifeless, feels tight and itchy. Dehydrated skin can often experience breakouts.
Making healthy lifestyle choices, wearing sun protection and using appropriate skincare products can reduce skin dehydration.
Best ingredients for dehydrated skin: Hyaluronic acid, Glycerin, Aloe, Lactic Acid
Might we suggest:
Oily or acne-prone skin can sometimes suffer from dehydration due to washing face too often and/or using harsh acne products which tend to irritate and strip skin of moisture.
Dehydrated & Oily skin Connection
When skin becomes dehydrated it creates more sebum which can lead to acne breakouts. By applying more drying skincare products your skin becomes more dehydrated and the cycle continues.
Using the correct products is essential for dehydrated skin to drastically change skin so it is less oily. Using superior, gentle products can nourish and rebalance skin. It’s important to keep skin balanced to keep blemishes at bay.
ELLA i SKiN created skincare products with sensitive skin in mind. However, it is important to get to know your skin and understand what triggers the sensitivity. The more familiar you become with your skin’s reaction to different ingredients, the better you will be at selecting skincare products that work.
ELLA i SKiN has listed all ingredients on each product label so you know what ingredients are being used.
Specifically for sensitive skin:
DAILY FIX is infused with powerful blend of sea-buckthorn and sunflower to help reduce redness and calm skin.
Shop all Products with sensitive skin in mind.
** Always check with your dermatologist before using any new ingredients on your skin.
The term “ph” stands for pondus hydrogenii, which is latin for “quantity of hydrogen.” Skin’s hydrogen ratio is calculated on a scale of 1 to 14, with 1 being the most acidic and 14 the most alkaline. Water has a pH of 7, which is considered neutral.
Skin’s ideal pH is between 5-6, which is slightly acidic. Skin has optimal barrier function when it’s within the appropriate pH level. Skin’s “acid mantle” is the slightly acidic film of sebum, skin cells, oil glands and lipids that protects skin from contaminants, bacteria and the growth of pathogens.
Even water, with a pH of 7, can raise skin’s pH levels. Therefore, it is important to pay attention to how you treat skin and what you put on it.
Acidic pH: Skin can become oily, irritated and more sensitive. This is common with DIY cleansers or solutions with lemon juice.
Tell: redness, acne, itchy, blemishes, skin feels irritated and greasy
Alkaline pH: Damages the microflora of the skin, increasing the risk for skin issues and decreased defense against bacteria. Higher alkalinity strips hydration, depletes natural skin lipids and can promote skin disorders, like psoriasis and eczema. It is not unable to fend off enzymes that cause wrinkles and destroy collagen.
Tell: Skin feels dry, tight and/or dull in appearance
Recommended to select cleansers at a physiological pH between 4.5-6.5