We are committed to providing quality products to our customers. While we hope that you are always satisfied with your ELLA i SKiN purchase, we realize there are times that you may need to return a product. If you need to return your product, please review and follow the information below.
During Extreme Weather conditions (Summer & Winter):
Is it very important to us that you receive your orders with the highest standards. Natural products do not like extreme heat or cold. It is advised to keep an eye on tracking so you can grab your package as it arrives. We have no control over the conditions during transit and delivery.
Do not leave products in car, which can get excessively hot which can lessen the integrity and shelf life of the product. Keep product away from direct sunlight for extended periods of time.
Please contact us at firstname.lastname@example.org for mailing instructions on return items.
Only items purchased directly from www.ellaiskin.com may be accepted for a return. Please contact customer service with any questions by email at email@example.com.
Please Note: Empty containers cannot be accepted for refund.
We are happy to exchange any merchandise that is defective, damaged or unused. ELLA i SKiN does not allow returns or exchanges on any unsealed products. If you will need to exchange your product, please review the information below.
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