Referral program

Return Policy

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your ELLA i SKiN purchase, we realize there are times that you may need to return a product.  If you need to return your product, please review and follow the information below.

  • Returns must be made within 30 days of your receipt date for a refund. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • Merchandise must be in its original, unopened, undamaged and unused condition. ELLA i SKiN does not allow returns or exchanges on any opened, unsealed, or used products.
  • We regret that we do not refund original shipping costs with the return.

 

Please contact us at ellai@ellaiskin.com for mailing instructions on return items.

  • You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
  • Please consider using a trackable shipping service or purchasing shipping insurance. Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.
  • All returns will be credited to the original credit card used at the time of purchase.
  • Returns will be processed within 1-2 weeks of our office receiving your item.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
  • Please do not mail any packages C.O.D., as they will not be accepted.

 

Only items purchased directly from www.ellaiskin.com may be accepted for a return. Please contact customer service with any questions by email at ellai@ellaiskin.com.

Please Note:  Empty containers cannot be accepted for refund.
 

EXCHANGE POLICY
We are happy to exchange any merchandise that is defective, damaged or unused.  ELLA i SKiN does not allow returns or exchanges on any unsealed products. If you will need to exchange your product, please review the information below. 

  • We accept exchanges on items purchased on www. ellaiskin.com only up to 14 days after the original purchase. 
  • Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange. 
  • If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information. 
  • You will be responsible for the return shipping & handling charges, which will not be refunded.  

    Please contact customer service with any questions by email at ellai@ellaiskin.com.

    Please Note:  Empty containers cannot be accepted for an exchange.


    DAMAGED PRODUCTS POLICY
    If you receive an item that is broken or damaged, you may contact customer service within 14 days for a replacement.  Items will not be replaced after 14 days.  Unfortunately, damaged products during shipping do happen.  Please contact customer service at ellai@ellaiskin.com.

ELLA i SKiN ®
Organic Skincare Company in Ontario Canada

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