We are committed to providing quality products to our customers. While we hope that you are always satisfied with your ELLA i SKiN purchase, we realize there are times that you may need to return a product. If you need to return your product, please review and follow the information below.
- Returns must be made within 30 days of your receipt date for a refund. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- Merchandise must be in its original, unopened, undamaged and unused condition. ELLA i SKiN does not allow returns or exchanges on any opened, unsealed, or used products.
- We regret that we do not refund original shipping costs with the return.
Please contact us at [email protected] for mailing instructions on return items.
- You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
- Please consider using a trackable shipping service or purchasing shipping insurance. Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
- All returns will be credited to the original credit card used at the time of purchase.
- Returns will be processed within 1-2 weeks of our office receiving your item.
- Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
- Please do not mail any packages C.O.D., as they will not be accepted.
Only items purchased directly from www.ellaiskin.com may be accepted for a return. Please contact customer service with any questions by email at [email protected].
Please Note: Empty containers cannot be accepted for refund.
We are happy to exchange any merchandise that is defective, damaged or unused. ELLA i SKiN does not allow returns or exchanges on any unsealed products. If you will need to exchange your product, please review the information below.
- We accept exchanges on items purchased on www. ellaiskin.com only up to 14 days after the original purchase.
- Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.
- If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
- You will be responsible for the return shipping & handling charges, which will not be refunded.
Please contact customer service with any questions by email at [email protected]
Please Note: Empty containers cannot be accepted for an exchange.
DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact customer service within 14 days for a replacement. Items will not be replaced after 14 days. Unfortunately, damaged products during shipping do happen. Please contact customer service at [email protected]